Loyalty & Marketing

Empower your business with an integrated online ordering loyalty program to reward guests, drive customer retention & generate revenue growth.

Elite Online Orders Loyalty and Marketing is a robust, tier-based restaurant loyalty program software that combines powerful email and SMS marketing tools. It helps restaurants, caterers, and marketplaces build stronger customer relationships, foster loyalty, and drive revenue growth. With a loyalty program that works both online and in-store, no need to integrate with a separate in-store loyalty system.

Customize Your Loyalty Experience

Create a loyalty plan that perfectly aligns with your business goals while creating a personalized experience that keeps your guests engaged and eager to return.

• Customize tier names and point requirements
  
• Customize bonus earnings
  
• Customize dollar based rewards that customers can unlock

Boost Customer Engagement with Bonus Points

Incentivize actions that drive more orders and increase satisfaction by offering bonus points in various scenarios.

• Reward extra points during off-peak time
  
• Encourage specific item or category orders by rewarding customers with extra points, driving upsells and promoting high-margin items
  
• Offer bonus points based on service type (delivery, pickup, curbside) to encourage customer engagement and preference

Seamless Enrollment and Personalized Loyalty Dashboard

Streamline the enrollment process for customers and provide them with a personalized loyalty dashboard.

• Customers easily enroll through your menu by creating an online ordering account
  
• Personalized loyalty dashboard displays their total points, rewards and progress.
  
• Access to order history which allows customers to track their loyalty journey

Drive Customer Acquisition

Increase brand visibility and awareness by attracting customers to join your loyalty program and experience the benefits of being a part of your community.

• Attract new customers with irresistible enrollment offers and rewards
  
• Offer one-time use discounts and sign-up bonus points
  
• Build a strong customer base that keeps coming back for more, driving repeat business and referrals with efficient restaurant CRM marketing

Maximize Customer Satisfaction

Create a customer-centric environment where feedback is valued, making your customers feel heard, appreciated, and eager to continue their loyalty.

• Reward customers for providing valuable feedback on their orders
  
• Improve customer retention and satisfaction by addressing any concerns and continuously enhancing their experience
  
• Strengthen relationships with your customers, leading to increased loyalty, positive reviews, and brand advocacy

Automate Marketing Efforts

Stay connected effortlessly with your customers and nurture their loyalty through automated marketing campaigns.

• Keep guests informed about their loyalty status after every order with personalized, automated emails and SMS
  
• Nurture loyalty through targeted campaigns, delivering exclusive discounts and offers to your loyal customers 
  
• Recover potential lost sales with abandoned cart emails, reminding customers to complete their orders
  
• Re-engage inactive users with personalized messages and incentives, encouraging them to return and reignite their loyalty

Enhanced Menu and Cart Experience

Your menu becomes more exciting as we showcase the categories, items, and actions where loyalty members can earn bonus points, allowing them to make rewarding choices with ease.

• Highlight bonus point-earning categories and items on your menu
  
• Display estimated points customers will earn in the cart
  
• Encourage enrollment with prompts and sign-up incentives, like bonus points, upon checkout

Gain Insights for Success with Elite Online Orders Chef

Evaluate your loyalty’s program’s performance with real-time data and reports.

• Monitor total orders from loyalty members, track loyalty points earned, and analyze revenue generated from loyalty
  
• Utilize member feedback and order data to make data-driven decisions and enhance your program's effectiveness
  
• Identify trends, measure the impact of rewards, and assess the success of different bonus point rules